Call transfer, Call swap, Speaker mode – Avaya 3100 User Manual

Page 53: Three-party conference

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Advanced functions

Avaya 3100 Mobile Communicator - Client for Windows Mobile User Guide 53

Call transfer

Transfer calls while you are connected to the network. The following transfer types are available:

Blind: Transfer the call without talking to the other party.

Supervised: Talk to the other party before transferring the call.

Transferring a call

1. While a call is connected, select Feature.

2. Dial the number to transfer the call.

3. Select Hold & Call.

The call is placed on hold. The held call hears music, if configured on the system.

4. Do one of the following:

— To complete a blind transfer, select Transfer, and hang up.

— To complete a supervised transfer, wait for an answer, consult, select Transfer, and hang up.

5. To resume the call, select Cancel.

Call swap

Switch between two different while you are engaged in a call.

Swapping between two parties

1. While a call is connected, select Feature.

2. Dial the number.

3. Select Hold & Call.

The call is placed on hold. The held call hears music, if configured on the system.

4. When the second call answers, press Swap to alternate between the two calls.

Speaker mode

Switch between the system speaker and the earpiece speaker.

While a call is connected, select Spkr On.

To switch a call from the system speaker to the earpiece speaker, select Spkr Off.

Three-party conference

Hold three-party conferences using the Avaya 3100 MC - Client.

Holding a conference call

1. While a call is connected, press Feature.

2. Dial the number that you want to add to the conference call.

3. Select Hold & Call.

The call is placed on hold. The held call hears music, if configured on the system.

4. When the party answers, request permission to initiate the conference call, and then press

Conference

.

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