Avaya GuestWorks - Manual (Page 67)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
63 Voice Messaging Operations
Voice Messaging Operations
To assist a guest when retrieving his or her voice messages, there are a few
procedures that you will do regularly. These procedures include the following:
■
Connecting a guest to the voice messaging system
■
Restoring a deleted message
■
Retrieving messages for a checked-out guest.
Refer to I NTUITY Lodging Administration and Feature Operations for more
information about these procedures. Instructions describing how the guests
retrieve their messages are found in
‘‘Retrieving Messages’’ on page 15 .
NOTE:
The operations given in this section apply only to the I NTUITY
Lodging voice messaging product. See your product documentation
for other voice messaging products.
Administrative Mailbox on an INTUITY
System
To retrieve messages for guests, an administrative mailbox extension and
attendant password must be assigned for you. This is done through lodging
administration on the INTUITY system. For details, refer to Chapter 3 of
INTUITY Lodging Administration and Feature Operations.
You must assign a dummy extension to the Administrator Extension field,
a 4-digit password to the Attendant Password field, and a 4-digit password to the
Administrator Password field.