Call accounting operations, Night audit procedures – Avaya GuestWorks User Manual
Page 73
GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
69
Call Accounting Operations
Call Accounting Operations
This section gives you the procedures used to perform the following INTUITY
Lodging Call Accounting operations:
■
Night Audit
■
End-of-Week/End-of-Month Audit
■
Printing Key Reports
■
Deleting Call Records.
Refer to the GuestWorks INTUITY Lodging Call Accounting User’s Guide for
more information about these and other procedures.
NOTE:
The operations given in this section apply only to the INTUITY
Lodging Call Accounting product. See your product documentation
for other call accounting products.
Night Audit Procedures
The following procedures should be done nightly to produce a call accounting
report. This report is then used to verify guest room call charges. You should try to
do this procedure at the same time every night.
1. If this property is using Hilton Corporation (formerly Promus) equipment,
press the
6
button to enter the Utilities subsystem from the call accounting
system terminal Main Menu, and continue with step 2. Otherwise, continue
with step 6.
2. At the Utilities menu, press the
4
button to select the Miscellaneous
options.
3. Press the
p
button to stop call record transfer between the call accounting
system and the PMS.
4. Press the
q
button to exit from the Miscellaneous options.
5. Press the
8
button to return to the Main Menu.
6. Press the
5
button to enter the Reports subsystem.
7. Press the
4
button to select the Audit report.
8. Press the
1
button to run and print the current summary report.
9. While the report is running, press the
c
button to add this daily report to the
cumulative report. Refer to
‘‘End-of-Week/End-of-Month Audit
for more information about this report.
10. From the Main Menu, press the
5
button to enter the Reports subsystem.