Avaya GuestWorks - Manual (Page 79)

GuestWorks and DEFINITY ECS Release 9
Hospitality Operations
555-231-742
Issue 1
November 2000
Hospitality Operations
75 Housekeeping Staff Operations
Housekeeping Staff Operations
Housekeepers can update housekeeping status information in two ways:
■
Using telephones in guest rooms
■
Using designated telephones in other locations, such as a laundry room or a
house telephone.
If guest room telephones are used, six status feature access codes can be assigned
for the housekeeper to use for transmitting information. If designated telephones
are used, four status feature access codes can be assigned. You can assign any
meaning to the codes, but the meanings must match those assigned in the PMS.
NOTE:
The guest room feature access codes can be used only from rooms
that have a “client-room” class of service. The designated telephone
feature access codes can be used from any telephone that has
console-permission class of service.
After a feature access code has been entered from a guest room, the housekeeper
can be prompted, by a second dial tone, to send more data by using six additional
digits. These digits can carry information such as a personal identification code.
After a status feature access code has been entered from a designated telephone,
the switch prompts the housekeeper for a room extension number and, if required,
additional digits.
The instructions on ‘‘How to Call In Your Work Status’’ on page 76 describe how
to enter the different housekeeping codes. On ‘‘Housekeeping Status Codes and
Meanings’’ on page 77 , fill in your specific housekeeping status feature access
codes and meanings, photocopy both pages, and then give them to your
housekeeping staff.