BT In Touch 2000 - Manual (Page 33)

33
User
Phone
&
P
endant
Firstly, the User will hear the message “Don’t
worry we are trying to contact help”
. They will
then hear the BT In Touch 2000 User Phone
phone dialling the emergency contact numbers
and the emergency announcements being played
(see ‘Emergency announcements’, on page 30).
When the emergency call is answered and the
3-digit code (555) has been entered by the
Carer, both the beeps and the emergency
announcements will stop and the User will be
able to speak to the Carer in handsfree. The
handset does not work for the Users own
personal safety. This is to prevent the handset
being accidentally knocked off and then both
parties (Carer and User) being unable to
communicate with each other.
If the emergency call is not answered by the
first emergency Carer contact, then the User
will hear the BT In Touch 2000 User Phone
hang up and start to contact the second
emergency contact number.
Cancelling an emergency call at the
BT In Touch 2000 User Phone
Press and hold down the Cancel button until
the emergency light stops flashing and beeping.
The User will hear a double beep to confirm the
emergency sequence has been cancelled.
Someone else is using the
telephone line in the User’s home in
the event of an emergency
If the User presses the Emergency button
(phone/pendant) but another person is already
using the telephone line, the BT In Touch 2000
User Phone will announce over the
loudspeaker and down the telephone line
“Emergency call. Please hang up now”
.
The BT In Touch 2000 User Phone will then
wait a few seconds and try to start the
emergency sequence. If the person on the
telephone line has failed to hang up, the BT In
Touch 2000 User Phone will replay the
message “Emergency call. Please hang up now”.
The BT In Touch 2000 User Phone will
continue to do this until the telephone line is
clear and the emergency sequence has begun.
Cancel