Canon BJ-200ex - Manual (Page 8)

To obtain this manual, call the Canon help desk as listed in
the next section.
Customer Support
Help Desk
Canon provides customer support and service for all Canon
printer products. If you have any questions regarding your
new printer, call the Canon Computer Systems help desk at
1-800-423-2366. Help is available Monday through Friday
from 8 A.M. to 11 P.M. Eastern Standard Time (EST) and
on Saturday from 11 A.M. to 6 P.M. EST. The help desk is
closed on Sundays and holidays.
If you seem to have an operational problem, try to solve it
by referring to the information in Chapter 7,
Troubleshooting, or by using your Visual Guide. If you
cannot quickly resume normal operations, contact Canon's
experienced support personnel at the help desk number
above.
Fax Number
You can send suggestions, and technical questions to
Canon via facsimile. The number for this service is 1-714-
438-3317, which accesses a G3 fax machine. Be sure to
state your question and provide a phone number or fax
number for a response.
Fax Retrieval System
Canon also provides a 24-hour toll-free fax retrieval
system. You can use this service to get helpful documents
faxed directly to your fax machine. These documents
contain useful information to assist you in the operation of
your Canon printer. To access this service, call 1-800-526-
4345.
Bulletin Board Services
Canon also provides a bulletin board service (BBS), which
is useful for obtaining newly developed, third-party drivers.
Call 1-714-438-3325. The protocol for the BBS is up to
14,400 bps, eight data bits, one stop bit, and no parity.
If you use CompuServe®, you can access the Canon
Peripherals Forum. This allows you to talk with other users,
send a message to Canon, or download printer drivers. Just
type GO CANON at any CompuServe prompt.