Sony PCG-705 - Manual (Page 116)

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The FirstAid® ‘97 (Sony SOS Edition) software intercepts crashes
caused by Windows 3.1x and Windows 95 applications, finds and
fixes startup problems for all Sony preinstalled applications, uses a
knowledge base to find and fix additional problems, and
automatically backs up your computer’s critical configuration files.
Oil Change™ (Sony SOS Edition) software is a useful companion to
SOS. Using the Internet, it provides updated device drivers, software
fixes and updates provided by Sony for the software titles included
with your Notebook Computer. SOS Oil Change scans your
computer to identify software applications and their versions. It then
logs on to the Internet, compares your software configuration against
the Sony database, and notifies you of the software fixes, and updates
available for your computer. For each fix and update, it provides an
explanation. After selecting the software fixes and updates you
require, SOS Oil Change downloads, uncompresses, and installs the
selected items. If, for any reason, the new software/device driver is
not installed successfully, your current configuration will be retained.
To contact SOS Oil Change support dial 1-888-4SONYPC (1-888-476-
6972).
The SOS software connects you to a Customer Support
Representative. SOS is available toll-free 24 hours a day, seven days a
week. You can contact SOS by telephone or by using your built-in
modem. Be sure to connect your modem before you call, so that the
representative can access your system if necessary. For information
on calling SOS with your built-in modem, see the next section,
“Calling SOS” on page 109. To call SOS using your telephone, dial
1-888-4SONYPC (1-888-476-6972). Before calling SOS, try running
First Aid and Oil Change. You may find that this resolves your
problem. First Aid, Oil Change, and SOS are all available on the Sony
Online Support screen. To access this screen, click the Start button,
point to the Sony Folder, and click Sony Online Support.
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