AltiGen IP 805 User Manual
Page 21
Configuring the IP 805 Phone
IP 805 User Manual 17
Agents press the Down Arrow button to see Workgroup status in the LCD screen (while the agent is in idle
state). The first line in the LCD screen show:
•
QL = queue length: number of calls in queue (0~99)
•
QT = current longest queue time (in minutes)
•
WG = workgroup number (up to 4 digits)
The second line in the LCD displays one of the following agent states:
•
LOUT - logout
•
NRDY - not ready
•
DND - do not disturb
•
FWD - forwarding
Note:
The area is blank if the agent is in any other state.
Figure 4. IP 805 Workgroup Display example
In the workgroup display example, QL5 indicates there are five calls in the queue, QT12 indicates that one of
the calls has been queued for 12 minutes, WG2000 indicates Workgroup 2000, NRDY indicates the agent is
Not Ready.
When a call rings or the when you make an outgoing call, the second line of the LCD shows the Caller ID or
the dialed digits display. However, when more than one call is outstanding, the first line shows the Call n/n
display.
If you are a member of multiple workgroups, use
/ to view the queue status of each workgroup.