Capturing traces – AltiGen IP 805 User Manual
Page 33
Appendix A
IP 805 User Manual 29
4.
On the Login page, enter the following information and then click Confirm:
•
User name: admin
•
Password: admin
5.
Click the Settings tab, and then click Upgrade on the left.
6.
Click Choose File and browse to the firmware file that you saved on your system in Step 1.
7.
Click Upgrade. You will see a warning that the phone will be rebooted during the process; click OK.
8.
Your phone will automatically reboot. To confirm that you have the correct firmware, on the phone select
Menu > System > Version Information. The version number listed should match the version number
indicated in your update notification from AltiGen.
Capturing Traces
If you have an issue with your phone, your AltiGen Technical Support representative may ask you to send
various logs; these logs will help the Support organization research and resolve the problem.
There are two types of logs that provide helpful information.
•
Log – The log provides information from the logical processing on the phone; what data the phone
received, and how the phone processes it.
•
Pcap Trace – The packet capture contains lower level details of data coming in and out of the phone.
To generate these logs, you must log into the IP 805 phone’s web-based configuration tool:
1.
Establish a TCPIP connection from a computer with a browser to the PC port on the IP 805 phone.
2.
On the IP 805 phone, choose Menu > Network > Local address. Write down the phone's IP address.
3.
In your internet browser, enter the phone’s IP address (for example, http://10.30.10.130) . The phone’s
web-based configuration tool will open to the login page.
4.
On the Login page, enter the following information and then click Confirm:
•
User name: admin
•
Password: admin