2 problems with int9, Pg 23 – Clarity INT9 User Manual
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5 Troubleshooting
Clarity Hardware
5.2 Problems with INT9
▌ “Board malfunction” error message appears.
Description:
The card is probably incorrectly inserted or damaged.
Solution:
Check whether the INT9 A/D card is correctly set in the PCI slot. The card should
be tucked fully and should not move in the slot. If this does not help, contact
technical support to replace the damaged card.
▌ Most problems with INT9 driver are generally indicated by following symptoms:
l
INT9 cannot be added to Setup Control Modules in the
System Configuration
dialog, showing the "Cannot create detector" error message.
l
Double-clicking on the device will not invoke the
dialog.
l
The Data Acquisition icon in the
Instrument
window is not active (this
problem may also have another cause. For more details see the chapter Data
Acquisition - non-functional on pg 37.
l
When starting Clarity or trying to add more INT9 cards to configuration then is
present in the PC, the error message “ Cannot find first board ” appears.
Alternatively, “Cannot find second board” error message may appear.
l
While trying to add the INT9 card in the
System Configuration
dialog or while
starting Clarity, "Cannot find driver file ..." error message with path to the
INT9 drivers in the system followed by "Error Occurred During Setup"
appeared.
Solution:
When one of these problems occur, check the INT9 driver (see the chapter "How
to check the INT9 driver" on pg 24 . ) and then proceed according to the
suggested solutions.
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