4 reinstallation of drivers in windows 2000, 1 deleting incorrect *.inf files in the system – Clarity INT9 User Manual
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5 Troubleshooting
Clarity Hardware
5.3.4 Reinstallation of drivers in Windows 2000
Note:
Windows 2000 is supported until Clarity version 3.0 only.
After installing Clarity and the INT9 device, the
Device Manager
either
does not display the Chromatography Devices – DataApex Acquisition
device, Model 9.XX item at all or it displays a yellow exclamation mark
next to the item that indicates that the device is not working properly.
Fig 30: Device Manager in Windows 2000
If the " DataApex Acquisition device, model 9.XX " item is missing,
Windows has automatically installed incorrect driver.
If you are able to locate which device was mistakenly installed instead of
the INT9 driver, you can open its Properties and Update this driver. In the
manual installation process, select the correct drivers analogically to the
description in the chapter "Installing the correct driver manually" on pg
34.
If the correct driver cannot be determined, the last installed driver will have
to be removed.
Caution:
This procedure can be used safely only if you did not install any other
hardware since the installation of the converter.
5.3.4.1 Deleting incorrect *.INF files in the system
Note:
Be sure to have the Clarity software installed already.
l
Open the C:\WINNT\INF (C:\WINDOWS\INF) folder
in
Windows Explorer
.
Note:
You may have to allow for the hidden system files to be displayed. In menu
select Tools - Folder Options - View tab then set the Hidden Files and
Folders option to Show Hidden Files and Folders.
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