AMT Datasouth M7 - Manual (Page 66)

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PS/2 port does not
work
* Did not turn off power prior to plug in
the PS/2 keyboard.
* PS/2 keyboard is damaged.
* PS/2 keyboard doesn’t plug-in
correctly.
* There is no BAS file in the printer.
* Turn off printer power prior to plug in the PS/2
keyboard .
* Plug the PS/2 keyboard again.
* Make sure the keyboard is fine.
* Make sure if there is any BAS file downloaded into pri
Poor Print Quality
* Ribbon and media is loaded
incorrectly
* Dust or adhesive accumulation on the
head.
* Print density is not set properly.
* Printhead element is damaged.
* Ribbon and media are incompatible.
* The printhead pressure is not set
properly.
* Reload the supply.
* Clean the printhead.
* Clean the platen roller.
* Adjust the print density and print speed.
* Run printer self-test and check the print head test
pattern if there is dot missing in the pattern.
* Change proper ribbon or proper label media.
* Adjust the printhead pressure adjustment knob.
- If the left side printout is too light, please adjust the
left side pressure adjustment knob to the higher
index (higher pressure). If the pressure adjustment
knob has been adjust to index “5” and the poor print
quality is still at the left side of the printout, please
adjust the pressure adjustment knob to index “1”
and use the Z-axis adjustment knob to fine tune the
pressure.
- If the right side printout is too light, please adjust the r
pressure adjustment knob to the higher index
(higher pressure) to improve the print quality.
* If the label thickness is more than 0.22 mm, the print q
might be not good enough, please adjust the heater
line adjustment screw counter clockwise to get the
best print quality.
* The release lever does not latch the printhead
properly.
LCD panel is dark
and keys are not
working
* The cable between main PCB and
LCD panel is loose.
* Check if the cable between main PCB and LCD is
secured or not.
LCD panel is dark but
the LEDs are lit * The printer initialization is
unsuccessful.
* Turn OFF and ON the printer again.
* Initialize the printer.