Pitney Bowes DM1000 - Manual (Page 158)

10 • Troubleshooting
10-14 SV60951 Rev. B
IntelliLink® Control Center Problems
Description Possible Causes Solution
IntelliLink® Control
Center does not
respond when
removed from sys-
tem.
No power is going to IntelliLink®
Control Center.
• Make sure the AC adapter is plugged into
the back of the control center.
• Test the outlet to make sure it has power.
If the problem persists, call the Help Desk.
Refer to the Pitney Bowes Contact Information
List
in this guide.
Unable to access
display, or keyboard
does not respond.
The system is currently in the
maintenance mode.
Allow system to complete maintenance opera-
tion.
Display is hard to
read.
Adjust the display contrast. Adjust the display contrast; refer to Adjusting
the Display Contrast section in Chapter 5.
Blank screen. IntelliLink® Control Center is not
locked into place properly.
Remove the IntelliLink® Control Center and
reposition it.
1. Slide release lever forward to release 
IntelliLink® Control Center.
2. Slide IntelliLink® Control Center back into
place until you hear it click.
Cannot set postage
amount.
Postage amount entered at the
IntelliLink® Control Center equals
or exceeds the high value warning
limit. A high value warning dis-
plays.
• Press Enter to accept the high value, OR
• Enter lower postage amount.
Mailing system did not recognize
IntelliLink® Control Center when
turned on.
Turn the mailing system off. Wait 30 seconds
and turn it on again to re-initialize the 
IntelliLink® Control Center.
The IntelliLink® Control Center is
locked due to required inspection.
Do a zero-value refill to fulfill inspection require-
ments.
Insufficient funds. Download funds from the Postage By Phone®
Meter Payment System. See Chapter 6, Adding
Postage
.
IntelliLink® Control Center or
mailing system is not functioning
properly.
Call for service.
Modem refill fails
with Intellilink® Con-
trol Center on or off
mailing system.
Wrong Postage By Phone® Meter
Payment System telephone num-
ber entered in set up.
To enter correct telephone number:
1. Press Setup key.
2. Select Phone Setup.
3. Select Refill Phone Number.
4. Enter correct number: 1.800.590.4857.
Refill amount exceeds the funds
in the account.
1. Press the Funds key to obtain a balance of
your account
2. Select Get Postage By Phone Balance.