Casella CEL CEL-62X - Manual (Page 28)

Casella CEL Limited 28
7. SERVICING AND WARRANTY ARRANGEMENTS
To ensure conformity with the specification, this instrument is thoroughly inspected
and it’s accuracy verified prior to dispatch. All technical information is filed under the
instrument serial number, which should be quoted in any correspondence. The
manufacturer undertakes to rectify any defect in the instrument directly attributable to
faulty design or assembly and which becomes apparent during the warranty period.
In order to take advantage of this warranty, the instrument must be returned, carriage
paid, to the manufacturer’s factory or accredited agent, where necessary repairs will
be carried out.
The warranty period runs for 24 months from the date of receipt of goods, with
exceptions on certain specialised components supplied by other manufacturers that
may be warranted for shorter or longer periods by their actual manufacturers. In all
such cases, the benefit of these undertakings will be passed on to the user.
CASELLA CEL’s liability is limited to items of their own manufacture, and they do not
accept liability for any loss resulting from the operation or interpretation of the results
from this equipment. To obtain repair under warranty, the instrument should be
packed and returned in it’s original packing or an equivalent either to CASELLA
CEL’s local agent, or in the case of U.K. domestic sales, to the CASELLA CEL
Service Department at Bedford. Please include the following information:
Instrument Type(s), Serial Number(s) and Firmware Version Number(s), Customer
name and address, Contact name and phone number, details of any PC and
Software involved, including Version Number(s), reason for returning the equipment
with a detailed description of the fault and a list of any error messages that may have
been displayed.
The necessary adjustments or repairs will be carried out, and the instrument returned
as soon as possible. After the warranty has expired (except on approved accounts)
service work is undertaken against quotations and all packing and transit costs are
charged extra.
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