TabletKiosk Sahara NetSlate a230T - Manual (Page 83)

68 Chapter Name 07: Troubleshooting
Networking Problems/Solutions
Problem Possible Cause Solution
Cannot see the
network. Wireless transmitter
is turned off. Check the wireless power toggle on
the top of the Tablet to make sure it is
switched on.
Wireless networking
mode not correct.
(only when optional
3G Data Module is
installed) Check the wireless power toggle on
the top of the Tablet to make sure it is
in the proper mode (blue = WiFi only,
orange=3G only, both or purple=both
active). Use the wireless mode button
to place the tablet into the proper
mode (see the section Front View in the
chapter Touring Your Sahara NetSlate
for its location).
Cannot connect to
network. Wireless security set-
tings are incorrect. Make sure that the wireless security set-
tings of your tablet match the settings
of the wireless access point you are
trying to connect to, and that the access
Password (WPA), PIN (Protected Set-up),
or Key (WEP) is correct.
The computer seems
to connect, but
doesn’t see any other
computers. Correct workgroup
or domain name is
not set in computer’s
system properties. Enter workgroup or domain name in
“Computer Name” tab of the System
Properties panel. Contact your network
administrator if you don’t know the
proper name to use.
Power Problems/Solutions
Problem Possible Cause Solution
The computer is
connected to an
external power
source but does not
turn on even though
the battery pack is
connected. The battery pack may
be defective. Replace the battery pack. Use only bat-
teries recommended for use with the
Sahara NetSlate a230T (includes batter-
ies compatible with the Sahara Slate PC
i400 series Tablet PCs).
The Power/Standby
light is off and the
system turns off
when it is left unat-
tended. The system has gone
into Hibernation
mode. Slide the Power toggle switch to the
right and hold for a second to resume.
The system will not
turn on after it turns
off when left unat-
tended. The system has gone
into Hibernation
mode because it is in
a critical low-battery
condition. Connect the tablet to an external power
source.