Televes High Definition TV Satellite Receiver, zAs HD SAT - Manual (Page 39)

39
EN
Before getting in touch with your local service, be sure to follow the instructions below.
If your receiver does not work correctly after reading the list of troubleshooting, please contact your local dealer or service
center.
Troubleshooting
What is happening Possible why What to do
The front panel LED
is OFF
(I) Power cord not connected (I) Make sure the adapter is plugged in and
connected to the receiver
The front panel LED
glows red
(I) The receiver is in stand-by mode (I) Press the ( ) key on the remote contro unit
(RCU) to power ON the receiver.
The RCU does not work (I) Battery exhausted.
(II) The RCU is not pointed adequately
to the Receiver
(I) Check the battery status
(II) Point the RCU towards your receiver
(III) Be sure to that there are no obstacles
between the receiver and the RCU.
When is first installed
the receiver, after
completing the channel
search, a message
reads “No channels
were found,” or some
of the channels do not
appear in the list of
channels.
(I) Your antenna is not properly
installed
(II) The LNB is not being powered
(I) Make sure your antenna is properly connected
to your receiver.
(II) Make sure that you have connected the cable
from the LNB to the receiver input connector,
and the options selected in the “Setting
antenna” menu correspond to the installation
Ther is no picture (I) The receiver is OFF
(II) HDMI and/or SCART cables are not
firmly connected
(III) The antenna from the LNB is not
connected to your receiver
(I) Press the key on the RCU to turn on your
receiver
(II) Make sure the connections between all
interconnected devices are correctly and
securely made
(III) Be sure to connect the cable from the
antenna to your receiver
You have carried the
receiver to another
home and cannot
watch digital channels
(I) The antenna is not aiming to the
same satellite
(II) The installation of the house is not
adequate to receive digital satellite
channels
(I) Make a new Searching of channels (see par.
11.5. Channels searching)
(II) Ask your installer
The image is broken
and appears in blocks
(pixeling)
(I) If your installation is too complex,
maybe the signal strength is not
sufficient
(II) Damaged cables and connectors
can affect signal quality
(I) Try connecting your receiver the simplest way
possible (receiver + TV) by directly connecting
the antenna to your receiver. If the image is
no longer interrupted, then its signal does
not have enough power to use a facility so
complex. Ask your installer
(II) Change the connectors or cables