GAI-Tronics VoIP Telephone Software Configuration Guide - Manual (Page 14)

GAI-TRONICS
VoIP Telephone Configuration Guide Page 14 of 88
Refer to the Logic settings page (section 5.17) and the Key mapping page (section 5.11) for
more details.
4.2.7 How can I use the phone to make paging or PA announcements?
If you are using GAI-Tronics CMA, simply set the PAGEMODE field (on the UNIT page) to
"aa3". CMA has a page button that will place a call to the unit in page mode, i.e. an
announcement tone will be heard from the unit, following which the CMA operator will be able
to make a page through the unit's speaker (see section 5.5).
It may be possible to activate this feature from systems other than CMA - contact GAI-Tronics
for details.
Note page mode is usually implemented using handsfree models (VR and Help Point for
example) but it may also be possible with other models, depending on application. The
integral relays can also be set to activate during a page, and this feature could be used to
trigger an external public address amplifier. Contact GAI-Tronics for details.
4.2.8 What additional features are available with CMA?
GAI-Tronics CMA is a security call centre application for Windows XP™ designed for use with
GAI-Tronics analogue and VoIP telephones, providing powerful features such as:
• Automatic call answering
• Text-to-speech
auto announcements
• Location ID linked to a user-definable mapping application
• Call recording and incident logging
• Call queueing
One of the system's most important functions is to give callers the reassurance that their call
is being dealt with and that their location is known.
The ANI field on the UNIT page is used as an identifying token to CMA. Using this the
telephone can automatically announce location information (using text-to-speech) to the user
and the call centre operator when a call is made. It is also used to locate the phone on a map
to help the operator identify its location and give assistance to the caller.
CMA can also activate 3 special auto-answer modes on hands-free VoIP telephones if
required by using codes also entered on the UNIT page:
Stealth mode, where the operator can listen discreetly to the telephone (the ANSMODE1 field
should be set to "aa1").
Intercom mode, where the operator can make a call to a telephone and start two-way voice
communication immediately, without the user having to answer (the ANSMODE2 field should
be set to "aa2").
Page mode, where the operator can make an announcement directly to the telephone, but not
listen (the PAGEMODE field should be set to "aa3").
5. Web pages in detail
The following sections describe the embedded web pages in detail.
Once past the login screen, all the pages have a similar layout.
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