Hughes SATELLITE HN9000 - Manual (Page 53)

Corrective action Reason Error message
Repoint the antenna and ensure that
Azimuth and Elevation validations pass
as indicated in the DAPT during pointing. Antenna is not properly pointed or the
pointing process has been aborted. Antenna Pointing
Validation Failure
Check the radio and check the Installation
Parameters screen to make sure the
correct C code is specified. The C code (ODU power) selected on the
Installation Parameters screen does not
match the wattage of the installed radio. ODU Radio Power
Mismatch
Call Installer Support with site name to
resolve the issue. Operator has explicitly disabled
registration capability for this satellite
modem. Registration Not
Authorized
Call Installer Support with site name to
resolve the issue. Attempting to register previously
registered ST Site Name or ST Site ID
using latitude and longitude values outside
of assigned microcell. Relocation Not
Authorized
Call Installer Support with the satellite
modem’s ESN and ST Name to resolve
the issue. The satellite modem’s security access
module is barred for a reason such as
nonpayment for service. SAM ESN Blacklisted
by Operator
Call Installer Support with the satellite
modem’s ESN to resolve the issue. Attempting to register a previously
registered ST Site Name or ST Site ID at
a different location. ST ESN Already In
Use
Call Installer Support with site name to
resolve the issue. Attempting to register different equipment
using a previously registered ST Site
Name or ST Site ID. ST Replacement Not
Authorized
Check to make sure the Terminal Site
Name is the correct name and was
entered correctly. The ST Site Name sent by the satellite
modem is not known at the NOCC. Invalid Site Name.
Please verify name
and try again.
Management reasons for registration failure
Call Installer Support with site name to
resolve the issue. The satellite modem is included in a group
of modems that are barred from service. Group Barred
Call Installer Support with site name to
resolve the issue. The satellite modem is barred from
service. Individually Barred
No action is required. Registration service
will be enabled when maintenance is
complete. Registration services are not available
because internal maintenance is
underway. Registration Services
Disabled
Verify the installation, for example, check
cable connections and connectivity to the Satellite receive link is down. Rx Air Interface Down
antenna. If the problem is not corrected,
repoint the antenna.
Verify the installation, for example, check
cable connections and connectivity to the Satellite transmit link is down. Tx Air Interface Down
antenna. If the problem is not corrected,
repoint the antenna.
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HN9000 Satellite Modem Installation Guide
1037576-0001 Revision E
Chapter 5 Commissioning the satellite modem