HP 220240 - Manual (Page 201)

For more information on any of Digital Equipment Corporation’s
maintenance services, call the Digital Services office in your area during
normal business hours. Refer to the list of questions in Table 8–1 before
calling the service center.
Table 8–1: Questions to Consider Before You Call
Is the call necessary? Check Chapter 6. Often you can solve the problem
yourself.
Who should call for service? Typically, the system manager should place the call for
service.
Where should you call? In the continental United States:
If you purchased on-site warranty support at the time of
sale, call Digital at 1–800–DEC–8000.
If you do not have on-site warranty support and are
returning the printer to Digital for service,
call 1–800–225–5385.
For per call service information, call your local sales office.
In Alaska, Hawaii, Canada, and Europe:
Call your local sales office for service.
What does the service center
need to know?
Write down the serial and model numbers located on the
label above the rear output tray.
How should you describe
the problem?
Summarize the problem. Make a note of:
• What you were doing when the printer failed
• Any messages on the display panel
• Any strange noises
Stay by the printer and host system if possible, because
the service representative may ask you to recreate the
problem.
8–2 Operator’s Guide