FARGO electronic II - Manual (Page 58)

53
10
Trouble-
shooting
If you have
difficulty
operating your
Color ID Card
Printer, the
troubleshooting
suggestions below
should, in most
cases, solve the
problem. If you
still have difficulty
after trying these
suggestions, refer
to the insert in this
manual for
technical support
information.
The printer
doesn’t work at
all. Symptoms: nothing happens or an error message comes up
in the Windows application program.
■ Make sure that the power cord is plugged in
securely on both ends and that the printer is turned
ON. Confirm power is applied by pressing the
power switch on the rear panel of the printer. Also,
be sure the printer is on-line. The green LED below
both the on/cancel and the on-line buttons should
be illuminated.
■ Make certain that the printer cable is securely
connected. An error message in the software
application telling you that the printer is not
responding is usually due to a missing or defective
parallel interface cable.
■ The top covers are not securely latched shut.
■ If your computer seems to raster the image and
send it to the printer, but the printer does not react
at all, you may be in need of more hard disk space
for the size of your image. You should have enough
space on your hard disk for double the size of the
file you are trying to print.
The on-line LED
or on/cancel LED
light is flashing. Symptoms: LED blinking could mean one of several errors.
■ If the on-line LED is flashing, this indicates a
recoverable printing error. Check that cards, ribbon
and overlaminate (if applicable) are installed in the
printer. Replace media as required. Check that cards
are pushed all the way into the printer and that the
ribbon and/or overlaminate is installed properly.
Also, check for an initial ribbon or card jam as the
print process begins (see Section 8 for instructions
on clearing a jam). Once media is installed properly,
press the on-line button to resume your print.
■ If encoding magnetic information onto a card while
printing, a flashing on-line LED can also indicate a
magnetic mis-verify. If magnetic information is not
encoded properly or encoded onto a bad magnetic
stripe, the printer is unable to verify the magnetic
data. When this happens, the on-line LED will
begin flashing once the card has finished printing.
Press the on-line button to resume printer
operation. Chances are, the magnetic stripe is not
faulty and the card simply needs to be re-encoded.
Select the Mag Encode Only option (see Section 7-C)
from the driver and run the card back through the
printer.
■ If the on/cancel LED is flashing, this indicates an
unrecoverable printing error. Such errors can include
a card or ribbon jam occurring after the first print
pass or a data transmission error. Press the on/cancel
button to clear the printer buffer, clear any media
jams according to the instructions in Section 8, and
restart your print job.