Warranty – First Virtual Communications Voyager 3000 User Manual
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Warranty
BASIC WARRANTY—In the absence of any optional warranty or continuing provisions by
formal agreement, EUROLOGIC warrants its products in accordance with the schedules listed
below. Purchaser hereafter mentioned refers at all times to the customer who purchased
EUROLOGIC product(s).
VOYAGER WARRANTY—EUROLOGIC warrants Voyager products of its manufacture to
be free from defect in material and workmanship for a period of one year from the date of
shipment. During this period, if the customer experiences difficulties with a EUROLOGIC
Voyager system and is unable to resolve the problem via phone with EUROLOGIC Technical
Support a Return Material Authorization (RMA) will be issued for the faulty component.
Following receipt of an RMA, the Purchaser is responsible for returning the product to
EUROLOGIC, freight prepaid. EUROLOGIC, upon verification of warranty, will repair or
replace at its option the Voyager component in question, and will then return the product to
the Purchaser, freight prepaid.
CABLE WARRANTY—All EUROLOGIC provided cables are warranted for ninety (90)
days from the time of shipment. Questionable cables should be returned to EUROLOGIC,
freight prepaid where they will be repaired or replaced by EUROLOGIC at its option and
returned to the Purchaser, freight prepaid.
GENERAL TERMS—The above warranties shall not apply to expendable components such
as fuses, bulbs, and the like, nor to connectors, adapters, and other items not a part of the
basic product. EUROLOGIC shall have no obligation to make repairs or to cause replacement
required through normal wear and tear or necessitated in whole or in part by catastrophe, fault
or negligence of the user, improper or unauthorized use of the product, or use of the product in
such a manner for which it was not designed, or by causes external to the product, such as, but
not limited to, power failure or air conditioning. EUROLOGIC's sole obligation hereunder
shall be to repair or replace any defective product, and, unless stated, pay return transportation
costs for such replacement. Purchaser shall provide labor for removal of the defective
product, shipping charges for return to EUROLOGIC and installation of its replacement. On-
site services are not a part of this warranty. Above warranties are subject to change without
notice.
RETURNED MATERIAL—Warranty claims must be received by EUROLOGIC within the
applicable warranty period. A replaced product, or part thereof, shall become the property of
EUROLOGIC and shall be returned to EUROLOGIC at Purchaser's expense. All returned
material must be accompanied by a Return Materials Authorization (RMA) number assigned
by EUROLOGIC. For RMA numbers contact EUROLOGIC at :
Telephone
+ 353 -1-2958366
FAX
+ 353-1-2958433