About this appendix, Sources of support, Your gcc vendor – GCC Printers 16 User Manual
Page 177: Your application vendor, Internet, Gcc technical support
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GCC Elite Color 16 Series User’s Guide
Sources of Support
About this Appendix
This appendix provides information on how to contact GCC for technical support, service, and
repair issues, and also provides part numbers for the printer, options, and consumables.
Sources of Support
There are several sources of Customer Support available to you, depending upon the type of
assistance that you need.
Your GCC Vendor
The local vendor that you purchased the printer through may be best equipped to help you with
printer problems. Your vendor has specially trained service technicians available to answer
questions, and also has equipment that is necessary to analyze printer problems.
Your Application Vendor
Printing problems often have more to do with the application you are using than with the printer
itself. Contact the manufacturer of the application in use for assistance in resolving such prob-
lems.
Internet
The GCC web site provides access to technical reports, new product announcements, a trade
show schedule, and other general information about GCC.
You can access the GCC web site via any one of the many world-wide web browsers available
to Internet users.
GCC Technical Support
GCC T
at (781) 276-8620 (US) or fax at (781) 275-1115 (US).
If you call for assistance, have the following information ready so our technicians can help you
more quickly—also include this information with any question that you fax to GCC Technical
Support:
•
Your phone number, fax number, and shipping address
•
A description of the problem
•
The printer model
•
The type of host computer you are using
•
The type and version of operating system you are using
•
The interface you are using, and, if serial, the protocol
•
The application and version you are using
•
The emulation you are using
•
Your printer firmware version (listed on the status pages)
If possible, print out a Configuration page from the printer and have it on hand when contacting
Technical Support.