Multi-Tech Systems ISI5634PCI/4/8 - Manual (Page 106)

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ISI5634PCI/4/8 User Guide
Service
If your tech support specialist decides that service is required, your
unit may be sent (freight prepaid) to our factory. Return shipping
charges will be paid by Multi-Tech Systems.
Include the following with this product:
• A description of the problem.
• Return billing and return shipping addresses.
• Contact name and phone number.
• Check or purchase order number for payment if the ISI5634PCI/4/8
is out of warranty. (The standard repair charge is $95. This price is
valid at the time of this publication but could change in the future.
Check with your technical support specialist.)
• If possible, note the name of the technical support specialist with
whom you spoke and the tracker number assigned to your case.
Record the serial number and the tracker number for future reference. If
you need to inquire about the status of the returned product, you will
be asked to provide the serial number of the product sent. Providing
the tracker number when you inquire also helps to readily identify your
service request.
Send the ISI5634PCI card to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
About the Internet
Multi-Tech is a commercial provider on the Internet, and we retrieve
e-mail messages from our customers on a periodic basis. If you prefer
to receive service via the Internet, you can contact Tech Support at:
http://www.multitech.com/_forms/email_tech_support.htm
Multi-Tech's presence includes a Web site at:
http://www.multitech.com