Troubleshooting – LG BD-370 User Manual

Page 51

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Resetting the unit

If you observe any of the following symptoms.

The unit is plugged in, but the power will not turn on or off.

The front panel display is not working.

The unit is not operating normally.

You can reset the unit as follows.

Press and hold the POWER button for at least five seconds. This will
force the unit to power off then turn the unit back on.

Unplug the power cord, wait at least five seconds, and then plug it in

Customer Support

You can update the Player using the latest software to enhance the
products operation and/or add new features.
To obtain the latest software for this player (if updates have been made),
please visit or contact LG Electronics customer
care center.

Design and specifications are subject to change without notice.


Possible Cause

• A USB Flash Drive is not connected.

• The connected USB Flash Drive does not have

enough space.

• Internet connection is not established.

• Your broadband speed is not fast enough to use the

BD-Live features.

• The [BD-LIVE connection] option in the [Setup] menu

is set to [Prohibited].

• Your broadband service speed may not be fast

enough to stream video services (such as YouTube,

• The ID list is full.


BD-Live feature does not

Streaming video services
(such as YouTube, etc.)
often stop or "buffer" during

The YouTube ID is not
automatically stored in the
ID list.


• Connect a FAT16 or FAT32 formatted USB Flash Drive to

the USB port (see page 22).

• Secure at least 1GB free space in the USB Flash Drive for

using BD-Live features

• Ensure that the unit is correctly connected to the local area

network and can access the internet (see page 19).

• Contact your Internet Service Provider (ISP) and increase

the broadband speed is recommended.

• Set the [BD-LIVE connection] option to [Permitted].

• Contact your Internet Service Provider (ISP) and increase

the broadband speed is recommended.

• Delete one of the stored IDs and sign in with the ID again.

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