Novatel GNSS Receiver and Antenna SMART-AG - Manual (Page 15)

SMART-AG User Manual Rev 5 15
Customer Service
OEMV Firmware UPGRADES
Firmware upgrades are firmware releases, which increase basic functionality of the receiver from one
model to a higher level model type. When available, upgrades may be purchased at a price, which is
the difference between the two model types on the current NovAtel GPS Price List plus a nominal
service charge.
WINLOAD
Please refer to the OEMV Family Installation and Operation User Manual for instructions on how to
use the WinLoad program to upgrade your OEMVcard.
Contact Information
Model upgrades are accomplished through NovAtel authorized dealers.
Contact your local NovAtel dealer first for more information. To locate a dealer in your area or if the
problem is not resolved, contact NovAtel Inc. directly using one of the following methods:
Call the NovAtel GPS Hotline at 1-800-NOVATEL (U.S. & Canada), or 403-295-4900 (international)
Fax: 403-295-4901
E-mail: [email protected]m
Web site: http://www.novatel.com
Write: NovAtel Inc., Customer Service Dept., 1120 - 68 Avenue NE, Calgary, AB., Canada, T2E 8S5
 Before contacting NovAtel Customer Service regarding software concerns,
please do the following:
1. Issue the following logging commands and log the data to a file on your
computer for 15 minutes.
VERSIONA ONCE
RXSTATUSA ONCE
RXCONFIGA ONCE
RAWEPHEMA ONNEW
BESTPOSA ONTIME 1
RANGEA ONTIME 1
2. Send the file containing the logs to NovAtel Customer Service, using either the
NovAtel ftp site at ftp://ftp.novatel.com/incoming or the [email protected]
e-mail address.
After you have finished data logging, you can issue a FRESET command.
Note that the FRESET command will remove any user defined settings and
return the unit to the factory defaults.