Appendix, Troubleshooting – VTech LS6245 User Manual

Page 88

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84

Appendix

Troubleshooting

The telephone does not ring when there is an incoming call.

Make sure the handset ringer volume is not set to off or the lowest level (page 26)

and the telephone base ringer volume is not set to off or the lowest level (page 32).
Make sure the telephone line cord and power adapter are plugged in properly

(page 3).
The handset may be too far from the telephone base. Move it closer to the

telephone base.
There may be too many extension phones on the telephone line to allow all of them

to ring simultaneously. Unplug some of them.
If the other telephones in your home are having the same problem, the problem

is in the wiring or telephone service. Contact your telephone service provider

(charges may apply).
Other electronic products may cause interference to your cordless telephone.

Install your telephone as far away as possible from electronic devices such as:

wireless routers, radios, cellular telephones, digital telephones, intercoms, room

monitors, televisions, VCRs, personal computers, kitchen appliances, and other

cordless telephones.
Test a working telephone at the telephone wall jack. If another telephone has the

same problem, the problem is in the telephone wall jack. Contact your telephone

service provider (charges may apply).
The telephone line cord may be malfunctioning. Install a new telephone line cord.
Re-install the battery and place the

handset in the telephone base.

Wait for the handset to synchronize with the telephone base. Allow up to one

minute for this to take place.

I cannot dial out.

First, try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a

second or two to synchronize with the telephone before producing a dial tone. Wait

an extra second before dialing.
If the other telephones in your home are having the same problem, the problem

is in the wiring or telephone service. Contact your telephone service provider

(charges may apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial

from another room in your home with less background noise.



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