VTech DS6321-2 - Manual (Page 84)

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Appendix
My telephone does not work at all.
Make sure the battery is installed and charged correctly (page 4). For optimum
daily performance, return the handset to the telephone base or charger after use.
Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
Make sure the telephone line cord is plugged firmly into the telephone base and
the telephone wall jack.
Unplug the electrical power to the telephone base. Wait for approximately 15
seconds, then plug it back in. Allow up to one minute for the cordless handset and
telephone base to synchronize.
Charge the battery in the handset for up to 16 hours.
If the battery is completely depleted, it may take up to 10 minutes to charge the
handset before hANDSeT X appears on the screen (page 5).
Remove and re-insert the battery. If that still does not work, it might be necessary to
purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the
wiring or telephone service. Call the telephone service provider.
low battery shows on screen.
Place the handset in the telephone base or charger for recharging.
Remove and reinstall the battery and use it until fully depleted, then recharge the
handset in the telephone base or charger for up to 16 hours.
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does
not accept charge.
Make sure the handset is placed in the telephone base or charger correctly. The
ChARGe light on the handset should be on.
Remove and reinstall the battery, then charge for up to 16 hours.
If the handset is in the telephone base or charger but the
ChARGe light on the
handset is not on, refer to The ChARGe light is off in this section.
If the battery is completely depleted, it may take up to 10 minutes to charge the
handset before hANDSeT X appears on the screen (page 5).
Purchase a new battery. Refer to the Battery section (page 74).
The ChARGe light is off.
Clean the charging contacts on the handset and telephone base each month with
a pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly
and securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up
to one minute for the handset and telephone base to reset.
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Troubleshooting