VTech DS6321-2 - Manual (Page 85)

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Appendix
Troubleshooting
There is no dial tone.
First, try all the above suggestions.
Move the handset closer to the telephone base. It may be out of range.
The telephone line cord might be malfunctioning. Install a new telephone line cord.
Disconnect the telephone base from the telephone wall jack and connect a
different telephone. If there is no dial tone on this telephone either, the problem is
in your wiring or telephone service. Contact your telephone service provider.
The telephone does not ring when there is an incoming call.
Make sure the handset ringer volume is not set to off (page 27) and the telephone
base ringer volume is not set to off (page 64).
Make sure the telephone line cord and power adapter are plugged in properly
(page 3).
The handset may be too far from the telephone base. Move it closer to the
telephone base.
There may be too many extension phones on the telephone line to allow all of them
to ring simultaneously. Unplug some of them.
If the other telephones in your home are having the same problem, the problem
is in the wiring or telephone service. Contact your telephone service provider
(charges may apply).
Other electronic products may cause interference to your cordless telephone.
Install your telephone as far away as possible from electronic devices, such as
wireless routers, radios, cellular telephones, digital telephones, intercoms, room
monitors, televisions, VCRs, personal computers, kitchen appliances, and other
cordless telephones.
Test a working telephone at the telephone wall jack. If another telephone has the
same problem, the problem is in the telephone wall jack. Contact your telephone
service provider (charges may apply).
The telephone line cord may be malfunctioning. Install a new telephone line cord.
Reinstall the battery and place the
handset in the telephone base or charger.
Wait for the handset to synchronize with the telephone base. Allow up to one
minute for this to take place.
I cannot dial out.
First, try all the above suggestions.
Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone before producing a dial tone. Wait
an extra second before dialing.
If the other telephones in your home are having the same problem, the problem
is in the wiring or telephone service. Contact your telephone service provider
(charges may apply).
Eliminate any background noise. Mute the cordless handset before dialing, or dial
from another room in your home with less background noise.
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