VTech DS6321-2 - Manual (Page 90)

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Appendix
Troubleshooting
The messages on the answering system are incomplete.
If a caller leaves a very long message, part of it may be lost when the answering
system disconnects the call after four minutes.
If the memory on the answering system becomes full during a message, the
answering system stops recording and disconnects the call.
If the caller’s voice is very soft, the answering system may stop recording and
disconnect the call.
The answering system does not respond to remote commands.
Make sure your remote access code is correct (page 38).
Make sure you are calling from a touch-tone telephone. When dialing a number,
there should be tones. If there are clicks, then it is not a touch-tone telephone and
cannot activate the answering system.
The answering system may not detect the remote access code when your
announcement is playing. Wait until the announcement is over before entering
the code.
There may be interference on the telephone line you are using. Press the dial pad
keys firmly when dialing.
Common cure for electronic equipment.
If the telephone is not responding normally, put the cordless handset in the
telephone base. If it does not respond, try the following (in the order listed):
Disconnect the power to the telephone base.
Disconnect the battery on the cordless handset.
Wait a few minutes before connecting power to the telephone base.
Reinstall the battery and place the cordless handset in the telephone base.
Wait for the cordless handset to synchronize with the telephone base. Allow up to
one minute for this to take place.
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