Vita-Mix XTG012 - Manual (Page 24)

Top nine problems you can fix on your own:
24
1. Problem:
• Display Panel reads
Solution #1:
Turn the machine off and on again to reset
the programming.
Solution #2:
Call Vita-Mix Customer Service.
2. Problem:
• Loud noise from blender container
blade area
• Container blades do not spin
• Increased vibration
• Leaking from bottom of container
Solution #1:
Broken or worn drive socket. Replace (Item
# 891). Instructions are included with part.
Solution #2:
Check blade assembly for loose, damaged
or knicked components and replace.
Solution #3:
Tighten retainer nut on the bottom of
the container.
3. Problem:
• Loud grinding noise from the blender
motor
Solution #1:
Due to some faulty motor bearings, your
machine may need to be repaired. Call
Vita-Mix Customer Service.
5. Problem:
• Machine starts then shuts off
Solution #1:
Check to make sure there is power to the
machine.
Solution #2:
Call Vita-Mix Customer Service.
6. Problem:
• Display Panel reads
Solution #1:
Let the machine cool down for an hour, then
restart.
Solution #2:
Call Vita-Mix Customer Service if the
machine does not work after sitting at room
temperature for 24 hours.
4. Problem:
• Machine will not run
• Display screen does not say “READY”
Solution #1:
Double-check to make sure power cord is
firmly in power outlet.
Solution #2:
Check to make sure the ON/OFF switch is in
the ON position.
Solution #3:
Turn the ON/OFF switch to OFF, then ON, to
reboot the electronics.
T roubleshooting
THERMAL SENSOR FAILURE
MOTOR LOCKED PROGRAM
TERMINATED