Vita-Mix XTG012 - Manual (Page 27)

This Blending Station ® MP includes a 1-Year Service Contract effective from
date of purchase. In the event your machine should need parts or repairs
covered under this Service Contract, call Vita-Mix ® customer service
immediately for instructions. Proof of date of purchase may be required.
This does not cover abuse, misuse, tampering, improper installation or
extreme conditions.
The Vita-Mix Service Contract includes the following:
1. Only one extra drive socket - to facilitate simple repairs and prevent down time -
is included and packaged with each machine.
2. Additional drivers, unless defective, are not covered. NOTE: to determine if you
have a defective part please order a replacement part through Vita-Mix Customer
Service, and when the new part arrives, return the old part in the same packaging.
Vita-Mix will inspect the returned part and, if defective, issue a refund for the price
of the new part. A part will be considered defective if no abuse or neglect was
involved with its break. Non-defective parts sent to Vita-Mix for inspection will not be
returned if deemed unusable. Service Contract covers functionality of the machine
but not abuse or lack of recommended maintenance.
3. In Continental USA, sender pays freight one way to Vita-Mix Corporation. Vita-Mix
Corporation pays UPS ground freight charges to return machine to sender. Sender
pays costs for special shipping requests. Outside the Continental USA, other
service contracts may apply.
NOTE: Limited Warranty and Service Contract are honored directly through the
Vita-Mix Corporation, Cleveland, Ohio USA. Non-warranty repairs can be performed
by any CFESA service center. Call Vita-Mix at 800-4DRINK4 (800-437-4654) or
440-235-0214.
Before returning this product for any reason, including repair, please, first contact our
Customer Service Department at: 800-4DRINK4 (800-437-4654) or 440-235-0214
to receive a “Return Authorization Number.” Outside the USA, contact your
Vita-Mix Distributor.
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S ervice Contract