Ervice contract – Vita-Mix XTG012 User Manual

Page 27

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This Blending Station


MP includes a 1-Year Service Contract effective from

date of purchase. In the event your machine should need parts or repairs

covered under this Service Contract, call Vita-Mix


customer service

immediately for instructions. Proof of date of purchase may be required.

This does not cover abuse, misuse, tampering, improper installation or

extreme conditions.

The Vita-Mix Service Contract includes the following:

1. Only one extra drive socket - to facilitate simple repairs and prevent down time -

is included and packaged with each machine.

2. Additional drivers, unless defective, are not covered. NOTE: to determine if you

have a defective part please order a replacement part through Vita-Mix Customer

Service, and when the new part arrives, return the old part in the same packaging.

Vita-Mix will inspect the returned part and, if defective, issue a refund for the price

of the new part. A part will be considered defective if no abuse or neglect was

involved with its break. Non-defective parts sent to Vita-Mix for inspection will not be

returned if deemed unusable. Service Contract covers functionality of the machine

but not abuse or lack of recommended maintenance.

3. In Continental USA, sender pays freight one way to Vita-Mix Corporation. Vita-Mix

Corporation pays UPS ground freight charges to return machine to sender. Sender

pays costs for special shipping requests. Outside the Continental USA, other

service contracts may apply.

NOTE: Limited Warranty and Service Contract are honored directly through the

Vita-Mix Corporation, Cleveland, Ohio USA. Non-warranty repairs can be performed

by any CFESA service center. Call Vita-Mix at 800-4DRINK4 (800-437-4654) or


Before returning this product for any reason, including repair, please, first contact our

Customer Service Department at: 800-4DRINK4 (800-437-4654) or 440-235-0214

to receive a “Return Authorization Number.” Outside the USA, contact your

Vita-Mix Distributor.



ervice Contract