Return procedure, Out of warranty service – Xantrex Technology XPower Powerpack 400 Plus User Manual
Page 80
Warranty and Return
WA-4
975-0162-01-01
Return Procedure
1. Package the unit safely, preferably using the original box and packing materials.
Please ensure that your product is shipped fully insured in the original packaging or
equivalent. This warranty will not apply where the product is damaged due to
improper packaging.
2. Include the following:
•
The RMA number supplied by Xantrex Technology Inc. clearly marked on the
outside of the box.
•
A return address where the unit can be shipped. Post office boxes are not
acceptable.
•
A contact telephone number where you can be reached during work hours.
•
A brief description of the problem.
3. Ship the unit prepaid to the address provided by your Xantrex customer service
representative.
If you are returning a product from outside of the USA or Canada In addition to the
above, you MUST include return freight funds and are fully responsible for all documents,
duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC) A
Xantrex return material authorization (RMA) number is not required. However, you must
contact the ASC prior to returning the product or presenting the unit to verify any return
procedures that may apply to that particular facility.
Out of Warranty Service
If the warranty period for your XPower Powerpack 400 Plus and XPower Powerpack 400
R has expired, if the unit was damaged by misuse or incorrect installation, if other
conditions of the warranty have not been met, or if no dated proof of purchase is available,
your unit may be serviced or replaced for a flat fee.
To return your XPower Powerpack 400 Plus and XPower Powerpack 400 R for out of
warranty service, contact Xantrex Customer Service for a Return Material Authorization
(RMA) number and follow the other steps outlined in “Return Procedure” on page WA-4.
Payment options such as credit card or money order will be explained by the Customer
Service Representative. In cases where the minimum flat fee does not apply, as with
incomplete units or units with excessive damage, an additional fee will be charged. If
applicable, you will be contacted by Customer Service once your unit has been received.
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