Thermo Fisher Scientific Alpha COND 2000 (In the process of updating the brand guideline & product image) - Manual (Page 45)

Instruction Manual
αlpha CON 2000
39
10 GENERAL INFORMATION
10.1 Warranty
Eutech Instruments supplies this product with a warranty of one year to be free from
significant deviations in material and workmanship from the date of purchase. If repair is
necessary and not the result of abuse or misuse within the warranty period, please return by
freight pre-paid and amendment will be made without any charge. Eutech Instruments’
Customer Service Dept. will determine if the product problem is due to deviations or customer
abuse. Out-of-warranty products will be repaired on an exchange basis at cost.
10.2 Packaging / Scope of delivery
The instrument is packaged in a corrugated box with an instruction manual and the following
accessories:
Wall mount version:
• Plug, nylon, red, 2 pcs
• PG13.5, cable gland, 3 pcs
• Connectors, one each of 13 way (3.5mm), 8 way (3.5mm), 5 way (5.08 mm), 9 way
(7.62mm).
Panel mount version:
• Rubber gasket, 1pc
• Catch, 2pcs
• Rod, thread, 2 pcs
• Connector, one each of 19 way (3.5 mm), 5 way (5.08 mm) and 9way (5.08 mm)
10.3 Return of goods
Before returning goods for any reason whatsoever, Customer Service Dept. have to be
informed in advance. Items must be carefully packed to prevent damage during shipment, and
insured against possible damage or loss. Eutech Instruments will not be responsible for any
damage resulting from careless or insufficient packing.
Warning: Shipping damage as a result of inadequate packaging is the user's/distributor’s
responsibility, whoever applicable. Please follow the guidelines below before shipment.
10.4 Guidelines for returning unit for repair
Use the original packaging material if possible when shipping the unit for repair. Otherwise
wrap it with bubble pack and use a corrugated box for better protection. Include a brief
description of any faults suspected for the convenience of Customer Service Dept., if possible.