Adaptec SATA AND SCSI RAID CONTROLLERS User Manual
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Adaptec Customer Support
If you have questions about installing or using your Adaptec product, check this
document first
—
you will find answers to most of your questions here. If you need
further assistance, use the support options listed below.
Technical Support Identification (TSID) Number
■
Before contacting Technical Support, you need your unique 12-digit TSID
number. The TSID number identifies your product and support status.
■
The TSID number is included on a white, bar-coded label, like the example
below..
■
Affix a copy of the TSID label to the CD jacket so that you don’t lose it.
Support Options
■
Search the Adaptec Support Knowledgebase (ASK) at
ask.adaptec.com
for
articles, troubleshooting tips, and frequently asked questions for your product.
■
For support via Email, submit your question to Adaptec’s Technical Support
Specialists at
ask.adaptec.com
.
North America
■
Visit our Web site at
www.adaptec.com
.
■
For information about Adaptec’s support options, call +1 408-957-2550,
24 hours per day, 7 days per week. To speak with a Technical Support Specialist,
■
For Hardware products call +1 408-934-7274,
Monday to Friday, 3:00
A
.
M
. to 5:00
P
.
M
., Pacific Time.
■
For RAID and Fibre Channel products call +1 321-207-2000 ,
Monday to Friday, 3:00
A
.
M
. to 5:00
P
.
M
., Pacific Time.
To expedite your service, have your computer in front of you.
■
To order Adaptec products, including accessories and cables, call +1 408-957-7274.
Or, you can order cables online at
www.adaptec.com/buy-cables
.