HP XP Data Shredder Software - Manual (Page 95)

6 Troubleshooting
This chapter explains how to troubleshoot problems that you might experience while using Virtual
LVI/LUN or Volume Shredder.
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“Troubleshooting” (page 95)
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“Calling HP Technical Support” (page 95)
Troubleshooting
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For troubleshooting information on the storage system, see the HP StorageWorks
XP24000/XP20000 Disk Array Owner Guide.
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For troubleshooting information on the Remote Web Console software, see the HP
StorageWorks XP24000/XP20000 Remote Web Console User Guide.
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For information on the Remote Web Console error codes, see the HP StorageWorks
XP24000/XP20000 Remote Web Console Error Codes.
Calling HP Technical Support
If you need to call HP technical support, make sure that you can provide as much information about
the problem as possible. Include the circumstances surrounding the error or failure, the Remote
Web Console configuration information saved in the floppy diskettes by the FD Dump Tool, the
exact content of messages displayed in the Remote Web Console window, and the severity levels
and reference codes displayed on the Status tab in the Remote Web Console main window (see
the HP StorageWorks XP24000/XP20000 Remote Web Console Error Codes).
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Troubleshooting 95