HP EML E-series Tape Libraries - Manual (Page 75)

Symptom Possible cause Solution
Command View TL server
does not detect the
Interface Manager card
(cont.).
Incorrect IP address
Make sure that the correct IP address of the Interface
Manager card is entered in Command View TL.
• See the HP StorageWorks Interface Manager and
Command View TL user guide for information on
using CLI commands to make sure that the network
IP address is correct.
• Configure Command View TL with the correct
IP address. See the HP StorageWorks Interface
Manager and Command View TL user guide
for information on adding a library or visit
http://www.hp.com/support/cvtl .
• See the HP StorageWorks Interface Manager and
Command View TL user guide for information about
adding the library to Command View TL.
Bad network
connection
• Make sure that the Interface Manager card is
properly connected to the interface controllers and
that the cables are good.
• Use LEDs to troubleshoot Ethernet cabling (“ HP
StorageWorks Interface Manager card ” on page 56
and Table 27 on page 77).
Interface Manager card
does not detect one or
more interface controllers.
Defective Interface
Manager card or
interface controller
•
Observe status and link LEDs (“ HP StorageWorks
Interface Manager card ” on page 56). Replace
defective card or controller.
Timing issues • Reset the corresponding interface controller.
Interface Manager card
does not detect tape drives
or library.
Tape drive not
powered on or in
ready state
•
Make sure the tape drive is not powered off.
•
Troubleshoot the tape drive.
Interface Manager card
unresponsive, with link
activity light stuck on or
off.
Possible ESD failure Reboot the library.
Message on OCP Status
> Health Summary >
Interface Manager screen
shows warning that
Interface Manager card is
initializing.
Improper settings Restore system defaults using CLI.
Enterprise Modular Library E-Series 75