HP Officejet J5740 All-in-One Printer - Manual (Page 227)

Try removing the splitter and connecting the HP All-in-One directly to the telephone
wall jack.
Cause: You are not using a proper grounded power outlet for the HP All-in-One.
Solution: Try connecting to another power outlet.
The fax test failed
If you tried to run the fax test from your computer and the fax test failed to run, the
HP All-in-One might be busy with another task or have an error condition preventing
it from running the fax test.
What to check
• The HP All-in-One is set up properly, connected to a power supply, and is
connected to your computer. For more information on setting up the HP All-in-
One, see the Setup Poster that came with the HP All-in-One.
• The HP All-in-One is turned on. If it is not, press the Power button to turn on the
HP All-in-One.
• The print cartridges are installed correctly, the print carriage is not blocked, and
the print cartridge door is closed.
• The HP All-in-One is not currently busy with another task such as aligning the
print cartridges. Check the display. If the HP All-in-One is busy, wait until it
completes the current task and run the fax test again.
• The rear door is attached to the back of the HP All-in-One.
• There are no error messages on the display. If there is an error message, resolve
the problem and run the fax test again.
If you run the fax test and the HP All-in-One reports that the test failed, read the
following information carefully to determine how to correct any problems with your fax
setup. Different portions of the fax test might fail for different reasons.
Cause: The "Fax Hardware Test" failed.
Solution:
What to do
• Turn off the HP All-in-One by using the Power button located on the control panel
and then unplug the power cord from the back of the HP All-in-One. After a few
seconds, plug the power cord back in and turn the power on. Run the test again.
If the test fails again, continue reviewing the troubleshooting information in this
section.
NOTE: Depending how long the HP All-in-One is unplugged, the date and
time might be erased. You might need to reset the date and time later, when
you plug the power cord back in.
• Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it passes
and the HP All-in-One is ready for faxing. If the Fax Hardware Test continues to fail
Fax troubleshooting 225