MagTek InSpec 9000-2005 - Manual (Page 51)

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SECTION 5. TROUBLESHOOTING
The Troubleshooting table below lists problems and corrective actions. When a problem occurs,
take the corrective actions listed, and if the problem still persists, notify the responsible technical
or supervisory personnel. If the problem still persists or reoccurs, call MagTek Technical
Support.
The steps for corrective action are not necessarily sequential. Try each step and if one works,
the action is complete. Reset the unit by switching the power switch in the rear of the unit off
then on.
TROUBLESHOOTING TABLE
PROBLEM CORRECTIVE ACTION
Power
-No power to Tester
-No green LED 1 Ensure power cord is plugged into a live AC (110-
220V) outlet.
2 Ensure power switch in the rear of the unit is on (I).
3 Check Fuse on rear panel (See Section 2).
4 Reset the unit by switching power off then on.
Communication Failure
-“Unit Not Responding”.
-InSpec 900 Device Was Not
Detected
1 Ensure unit is powered up.
2 Ensure the serial cable shipped with the unit is
plugged into the back of the unit and an available
Com Port on the PC is used.
3 Reset the unit by switching power off then on.
Communication Port
Messages appear:
-”Communication Port not
assigned”.
-“The hardware is not available
(locked by another device)”
1 From the Setup menu select Communications and
choose the available Com Port on your system.
2 If the problem persists, a conflict might exist with
the Com Port devices. Refer to the PC manual and
relevant documentation.
Hardware Failure
-Red LED.
Messages appear:
-”FPGA failure”.
-”External RAM failure”. 1 Reset the unit by switching power off then on.
2. If problem persists, notify supervisory or technical
personnel then MagTek Technical Support.
Card does not eject
- Card remains in Tester after
reading a card or calibrating
Tester.
1 Check to ensure power and signal cables are
properly connected.
2 From the Options menu select Eject Card several
times.
3. If still no ejection, reset by switching power on and
off several times.
4. If still no ejection, ensure power is off, and use the
card extraction tool as described below.
5 Reset the unit by switching power off then on.
6 Make sure that the card stock is not infrared
transparent.
Notify supervisory or technical personnel then call
MagTek Technical Support.