Troubleshooting – AT&T CL84109 User Manual

Page 80

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74

Appendix D

Troubleshooting

The charge light
is off.

Make sure you plug the power and line cords in
correctly and securely.
Unplug the electrical power. Wait for 15 seconds, then
plug it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
Clean the cordless handset and telephone base
charging contacts each month with a pencil eraser or
cloth.

My caller ID isn’t
working.

Caller ID is a subscription service. You must subscribe
to this service from your telephone service provider for
this feature to work on your phone.
The caller must be calling from an area that supports
caller ID.

If you plug your phone in with a modem or surge
protector, plug the phone (or modem/surge protector)
into a different location. If this does not solve the
problem, re-locate your phone or modem farther apart
from one another, or use a different surge protector.
Relocate your telephone base to a higher location. The
phone might have better reception when installed in a
high area.
If the other phones in your home are having the same
problem, contact your telephone service provider
(charges may apply).
Excessive background noise will cause a speakerphone
to fade in and out. Try controlling the background
noise by turning off any audio devices near the
speakerphone. Also, try to avoid interrupting the person
at the other end of the conversation while they are
speaking. If background noise cannot be controlled,
you should stop speakerphone operation and return to
normal handset mode.
When using a speakerphone, controlling background
noise in your environment is essential. While you are
listening to your party, press

MUTE to temporarily turn

your microphone off. When it is your turn to speak,
remember to press

MUTE again to turn the microphone

on.

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