IPitomy IP1000 User Guide - Manual (Page 10)

System Overview
The system is designed to be quick to setup and install. Using the Installation Worksheet to
organize system information and plan the application in advance will reduce the time it takes to
install the system. Most businesses will have some common communication needs. The system
is organized based on these common needs.
Icon System
- Edit main settings. - Edit an extension’s phone settings.
- Delete an item from the system. - Download a file from the system.
- Restore a file to the system.
Extensions
Extensions are telephones. A telephone can be an IP (SIP)-telephone or a Softphone.
Calls are routed to an extension where people answer them. In the IPitomy 1000, an
extension can be located in an office or outside the office when a broadband connection
is used.
Groups
Groups are a set of extensions. Once a group is created, extensions can be designated
members of the group. This is accomplished by selecting group members from a drop-
down list. Calls can be routed to groups by using the Group function.
Automated Attendant (Menu)
To create an automated attendant use the system’s Menu function. The Menu function
routes calls to a destination in the system like a group, extension or another menu.
Destinations are selected from a drop-down list for each corresponding key-pad digit a
caller must select to get to their chosen destination. A Menu must have a Menu Prompt.
This is a recording that identifies for callers the destinations they may choose. For
example, a Menu Prompt might offer callers the option to press “1” for Sales, “2” for
Accounts Receivable or other digits for another department.
Advanced Routing Functions
When building an automated attendant (menu) all routable destinations in the system will
appear in the drop-down menu. In addition to the destinations that are created while
configuring the system, there are several advanced functions that can be used from the
drop-down list.
Voicemail and Unified Messaging
When an extension is created, a voicemail box for that extension is also created. A
voicemail box allows a caller to leave a message if a person is not available at the
extension. When dialing into a mailbox for the first time, a user must record their name
and a mailbox greeting. The name is used in the company’s dial-by-name directory when
selected from the auto attendant (menu). The greeting is played when they are not
available to take a call and a caller reaches their mailbox.
If an email address is included in the Extension page, a copy of the voicemail message
will be emailed as a .Wav file to the users email account. This message can then be
listened to on a PC.
Directory
The system has a dial-by-name directory. This option may be part of the automated-
attendant. When this option is selected, a caller dials the first three letters of the last / first
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