Document Outline

• Introduction
  • About the IPitomy 1000
  • Benefits of VoIP Technology
• How This Guide Works
  • Web-based System Setup
  • The Installation Worksheet
• Product Overview
  • IPitomy 1000 Components
    • Powerful All-In-One Communications Platform
  • Entering System Information
  • System Administration
  • System Overview
    • Extensions
    • Groups
    • Automated Attendant (Menu)
    • Advanced Routing Functions
    • Voicemail and Unified Messaging
    • Directory
    • Direct Inward Dialing (DID) Numbers
    • Conferencing (Meet Me)
    • Forwarding Gateway
    • Voicemail Gateway
    • Branch Offices
  • Supported IP Phone Sets
• Before Getting Started
  • Connecting the System
    • Hardware Setup
    • Connecting the Phone Lines and FAX Machines
      • Embedded Analog Phone Ports
      • Expandable Analog Line/Phone Card
      • Connecting Using an External Gateway
      • Connecting Using SIP Providers
      • Connecting Telephones
      • Connecting to a LAN
• System Requirements
  • Network Requirements
  • IP Addresses
  • Service Providers
• System Administration
  • About the Administration Menu
  • Log In
  • Networking
    • TCP/IP Settings
      • Setting Internet Connection Type
      • Optional Settings
      • Router IP
      • DHCP Server Setting
    • DDNS
      • DDNS Service
    • MAC Clone
      • MAC Address Clone
      • MAC Address
      • Clone My PC’s MAC
    • Routes
      • NAT
      • Dynamic Routing (RIP)
      • Static Routing
      • Delete This Entry
      • Show Routing Table
    • Security
      • Firewall
        • Firewall
        • Internet Filter
        • Web Filter
      • VPN Passtrough
      • Access Restriction
        • Internet Access Policy
        • To create a policy:
    • Application Forwarding
      • Single Port
        • Single Port Forwarding
      • Application
        • Port Range Forwarding
      • Port Range
      • DMZ
      • QoS
        • Internet Access Priority
        • Category
        • Applications
        • Online Games
        • MAC Address
        • Ethernet Port
        • Voice Device.
        • Summary
    • Administration
      • Administration
        • Web Access
        • Remote Access
        • UPnP
        • Backup and Restore
        • Voice Backup and Restore
      • Log
      • Diagnostics
      • Factory Defaults
      • Firmware Upgrade
      • Status
      • Router Information
      • Internet Connection
      • Local Network
        • Local Network
        • DHCP Server
        • DHCP Client Table
    • Analog Interface
      • SIP Settings
      • Voice
      • Codec
        • Codec
        • FXO
      • Call Progress
      • Reset Analog
  • Providers
    • CO Trunks
      • Connecting Phone Lines
      • Connecting Using Internal Analog Line Cards
      • Provisioning a New Hardware Trunk
    • SIP Providers
      • Add a New SIP Provider
      • Edit an Existing SIP Provider
      • Delete a SIP Provider
  • Destinations
    • Extensions
      • Auto Discovery
        • Toolbar: Edit Selected
        • Toolbar: Command Selected
        • Toolbar: View
        • List of Devices & Extensions
        • Advanced Filter Settings
        • Sort Order
        • Hide
        • Filter Patterns
        • Filter by Type:
        • Advanced Scan Settings
        • Troubleshooting Network Scanning Problems
        • Example Workflow # 1 – Create, Assign & Configure phones.
        • Example Workflow # 2 – Create, Factory Default, Assign & Configure phones.
      • CSV Upload
      • Add Range
      • Phone SettingsThis tool allows you to modify a phone’s keys. It includes support for all Aastra model phones. It includes support for Aastra phones running firmware version 1.4.2.1081Buttons:
        • Table of supported phones, and key counts.
        • Key Type
        • Tip: Keys will only work if the System Administrator has configured the system for the particular function.
        • Key Label
        • Key Value
        • Keys that require users to enter values:
        • Key State
          • To program a key’s state:
        • Advanced Settings
        • Working with Expansion Modules
          • Module Descriptions and Options:
          • To Change Module Type
          • To Add a Module of the Same Type
      • Add a New Extension
      • Forward Settings
        • Changing Forward Settings
        • Changing a Forwarding Number from an Extension
        • Changing a Forwarding Number from a PC
        • Changing a Forwarding Number While Away from an Extension
      • Advanced Settings
        • Network Settings
          • Phone Type
          • Phone MAC
        • CODEC Permissions (Allow CODECs)
        • Voicemail Settings
        • Calling Permissions
      • Edit an Existing Extension
      • Delete an Extension
    • Groups
      • Ring Group Examples
      • Add a New Group
      • Advanced Settings
        • Call Ring Settings
        • Queue Dial String
      • Edit an Existing Group
      • Delete a Group
    • Menus
      • Menu Examples
      • Add a New Menu
        • Advanced Menu Settings
          • Response Time Out
          • Digit Time Out
          • Number of Times to Play the Greeting Before Time Out
          • Fail Over Caller Hears
          • Local Exchange Dialing
      • Edit an Existing Menu
      • Delete a Menu
    • Meet-me Conferences
      • Setting Up a Conference
      • Meet-me Conferences Features
    • Voicemail
      • Creating a Voicemail Box Without An Associated Extension
      • Edit an Existing Voicemail Box
      • Delete a Voicemail Box
    • Schedules
      • Create A Schedule
      • Editing an Existing Schedule
      • Deleting a Schedule
      • Deleting a Holiday
    • Branch Offices
      • Configuring Router
      • Configuring Office 1
      • Configuring Office 2
      • Configuring Office 2 with branch extensions
  • Call Routing
    • Incoming Routing
      • Setting the Default Incoming Destination
      • Defining the Service Provider Destination
    • Outgoing Routing
      • Adding A New Call Subroute
      • Editing An Existing Route
      • Changing the Order Service Providers are Selected
      • Adding a Service Provider
      • Deleting a Service Provider
  • PBX Setup
    • General
      • Edit General Settings
    • Database
      • Backing Up a Copy of the System’s Setup
      • Restoring a Copy of System’s Setup
      • Deleting a Backup Version from the System
    • Voicemail
      • General
      • Voicemail Settings
      • Email Settings
      • Advanced Settings
      • Voicemail Archive
        • Download
        • Erase
        • Upload
    • Session Initiation Protocol (SIP) Settings
      • Advanced Settings
    • Prompts
      • Upload Voice Prompt
      • Record New Voice Prompt
      • Download a Prompt
      • Delete a Prompt
    • Music on Hold
      • Add New Music Files
      • Edit Existing Music Files
      • Delete a Play list
      • Setting Music on Hold
    • Feature Codes
    • Services
  • Reports
    • CDR Reports
    • Diagnostics
    • Monitoring
• Appendices
• Appendix 1: IP Telephones
  • CounterPath™ eyeBeam® 1.5 and X-Lite® 3.0
    • What is a Softphone?
    • X-Lite® 3.0 Free Softphone
    • eyeBeam® 1.5 (Pricing available at www.counterpath.com)
      • Softphone Installation
        • Forward Settings
        • Provisioning Forward Settings
        • Changing a Forwarding Number from an Extension
        • Changing a Forwarding Number from a PC
        • Changing a Forwarding Number While Away from an Extension
        • Advanced Settings
        • Network Settings
• Appendix 2: Troubleshooting
• Glossary