IPitomy IP1000 User Guide - Manual (Page 83)

ƒ East Coast Sales, press 1.
ƒ West Coast Sales, press 2.
ƒ Customer Service, press 3.
ƒ Accounting, press 4.
Calls sent to these groups might use different ring strategies. The East Coast Sales
group might answer calls Round Robin, distributing the calls to each Sale Representative
consecutively. If a sales person is missing from the West Coast team this group might set
phones to Ring All in the group so that calls don’t get missed. The Customer Service
team may get high volumes of calls during a specified period of time in this group calls
may be set to ring Least Recent. Using this strategy the person having answered the
smallest number of recent calls would get the next incoming call.
Add a New Group
1. Click Destinations and Groups. The Groups page will appear.
2. Click Add Group. The Edit Ring Group page will appear.
3. Enter a Name for the group.
4. Enter a Group Number. This number must be three or four digits in
length.
5. Check Allow Paging with ** + the Group Number if this group will need
to be paged. Note that only Aastra ® phones support this off-hook paging
functionality at this point.
6. Define a Ring Strategy for the group by selecting it from the drop-down
menu. Calls can ring:
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