IPitomy IP1000 User Guide - Manual (Page 82)

Service
Cathy Caldwell 123 Gretchen Goodall 134
David Dawson 124 Peter Polk 135
Susan Smith 125
Robert Reed 126
Using this ring group scenario the Menu would look like:
ƒ Sales (Destination - Group 1).
ƒ Customer Service (Destination - Group 2).
ƒ Office Manager (Destination - Ext. 113).
The menu prompt for this menu and group arrangement would read as follows:
Thank you for calling ATI Connect a leading manufacturer of cable assemblies and wiring
harnesses. If you know the extension of the party you would like to reach you may dial it
at any time.
ƒ For Sales, press 1.
ƒ For Customer Service, press 2.
ƒ For Accounting, press 3.
Once a call is sent to Sales the ring group strategy might be to have calls answered
Round Robin or distributed to one Sales person after the other.
Example Ring Group 2 – Regional Sales Grouping
Group 1
East Coast Sales
Ext. Group 2
West Coast
Sales
Ext. Group 3
Customer
Service
Ext.
Cathy Caldwell 123 Susan Smith 125 Gretchen Goodall 134
David Dawson 124 Robert Reed 126 Peter Polk 135
Using this ring group scenario the Menu would look like:
ƒ East Coast Sales (Destination - Group 1).
ƒ West Coast Sales (Destination - Group 2).
ƒ Customer Service (Destination - Group 3).
ƒ Office Manager (Destination - Ext. 113).
The menu prompt for this menu and group arrangement would read as follows:
Thank you for calling ATI Connect a leading manufacturer of cable assemblies and wiring
harnesses. If you know the extension of the party you would like to reach you may dial it
at any time. For:
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