Diagnostics, Monitoring – IPitomy IP1000 User Guide User Manual

Page 108

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Report for the IPitomy 1000 tracks:

ƒ Date/Time – The date and time of the call.

ƒ From – The telephone number where the call is from.

ƒ Destination – The extension, voicemail box or group to which the call is going.

ƒ Trunk – The phone number the call came in on.

ƒ Duration – The length of the call in hours, minutes and seconds.

ƒ Status – A description of what happened to the call once it reached its destination

(e.g., Not Answered, Disconnected or Successful).

To access the CDR Reports click Reporting and Reports. The CDR Report will appear:

Diagnostics

The System Diagnostics page in the system’s online administration is a utility used by
IPitomy Customer Service Representatives for system diagnostics. The System
Diagnostics page is meant only to be used with the support of an IPitomy
Customer Service Representative.

Monitoring

The Monitoring page is a great place to quickly check the status of extensions on the
system. This page lists the Extensions, their Status, and which providers call traffic is
utilizing. To access the Monitoring Report click Reporting and Monitoring. The Monitoring
Report will appear:

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