IPitomy IP1000 User Guide - Manual (Page 87)

When a caller pressed “1” they would hear a menu prompt for Menu 2:
For sales in:
ƒ New York, press 1.
ƒ Florida, press 2.
ƒ California, press 3.
ƒ Arizona, press 4.
In Menu 1 Customer Service might use a Ring All strategy, which would allow the first
available Customer Service Representative to pick up a call. In Menu 2 calls would be
directed to specific Representatives. The Company can set the fail over Destination to
Group 1 (Sales) and set the ring strategy for this group to Ring All. This would direct calls
to any available Sales Representative.
Menu Example 3 – After Hours Menu
This menu directs traffic when the office is closed. After hours calls would be routed
through a Schedule to the After Hours Menu which might be listed as follows for this
company:
ƒ 1 – Sales (Destination - Sales General Mailbox).
ƒ 2 – Customer Service (Destination - Customer Service General Mailbox).
ƒ 3 – Office Manager (Ext. 113).
A menu prompt for this menu might read as follows:
Thank you for calling ATI Connect a leading manufacturer of cable assemblies and wiring
harnesses. We are closed right now, but will respond to your call on the next business
day. If you know the extension of the party you are calling you may dial it at any time. To
leave a message for:
ƒ Sales, press 1.
ƒ Customer Service, press 2.
ƒ All other callers press 3.
Add a New Menu
1. Click on Destinations and Menus. The Menus page will appear.
2. Click Add Menu. The Edit Menu page will appear.
3. Enter a Name for the menu.
4. Enter a Menu Number. This number must be three or four digits long.
5. Select a Greeting (Prompt) to be used for the Menu from the drop-down
box. If a greeting does not exist. Record one and apply it to the Menu
later in the system installation.
6. Select a Fail over Destination for the call. This is where the call will be
directed to if the caller does not select a menu option as directed by the
greeting (prompt).
Select a destination for the dialed digits from the drop-down menu. The system permits
twelve menu selections “0” through “9”, * and #. Destinations can be Groups, Extensions,
Locations in the Business (Conference Rooms), People, Voicemail Boxes, or Branch
Offices (other office locations).
Copyright
© IPitomy Communication, LLC 82 0007VRF