Bowflex Ultimate - Manual (Page 109)

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6-Week Satisfaction Guarantee
We want you to know that the Bowflex® Ultimate ™ home
gym is a superior product. Your satisfaction is guaranteed.
If, for any reason, you are not 100% satisfied with your
Bowflex® Ultimate ™ home gym , please follow the
instructions below to return your merchandise and receive a
refund of the purchase price, less shipping and handling.
1. Call a Nautilus® Representative at 1-800-605-3369 or
write to Bowflex® at 1400 NE 136th Ave., Vancouver,
WA 98684 for a Return Authorization Number. Return
Authorization will be granted if:
a. You purchased your Bowflex® Ultimate ™ home gym
directly from Nautilus®; and
b. You are calling within 6 weeks of the delivery date of
your merchandise.
Returns should be shipped to: 1400 NE 136th Ave.,
Vancouver, WA 98684.
2. All returned merchandise must be properly packaged in
the original boxes and in good condition.
NOTE: You are responsible for return
shipping and for any damage or loss to
merchandise that occurs during return
shipment. We highly recommend that
you insure your shipment.
3. Please mark all boxes clearly with:
n Return Authorization Number n Your Name
n Your Address n Your Phone Number
Boxes without this information clearly marked on the
outside may be refused.
4. Please make copies of your original invoice and put one
in each box of merchandise. Your shipment must be
received within two weeks from the date the Nautilus®
Representative issued you your Return Authorization
Number.
Refunds may be denied or delayed if these instructions are
not completely followed. Satisfaction Guarantee applies
only to merchandise purchased by consumers directly from
Nautilus®, and does not apply to sales made by dealers or
distributors.
What Does This Warranty Cover?
Nautilus® warrants to the original purchaser of the
Bowflex® Ultimate ™ home gym that the Bowflex®
Ultimate ™ home gym is free from defects in materials and
workmanship, when used for the purpose intended, under
normal conditions. This warranty is extended only to the
original purchaser and is not transferable or applicable to
any other person.
How Long Does Warranty
Coverage Last?
Residential: 10 Years on machine, No-Time-Limit
Warranty on Power Rods®
Commercial : This warranty is void if Bowflex® Ultimate
™
is used in a Commercial Environment
This warranty covers all defects in material or workmanship
of the Bowflex® Ultimate ™ home gym. Warranties do not
cover commercial or institutional use or misuse and abuse
by the consumer. To make this warranty effective, you
must completely fill out the Bowflex® Ultimate ™ home gym
Warranty Registration Card within 30 days of purchase and
return it to the address on the Warranty Registration Card.
Warranty Does Not Cover
• A Bowflex® Ultimate ™ home gym purchased for
commercial or institutional use.
• Damage due to use by persons who weigh more than 300
pounds (136 kg).
• Damage due to abuse, accident, failure to follow
instructions or warnings in the Owner’s Manual, misuse,
mishandling, accident or Acts of God (such as floods,
tornadoes, power surges, etc.).
• Damage due to normal wear and tear.
What Nautilus
®
Will Do
During your Warranty Coverage Period, Nautilus® will
repair any Bowflex® Ultimate ™ home gym that proves to be
defective in materials or workmanship. In the event repair is
not possible, Nautilus® will either replace your Bowflex®
Ultimate ™ home gym or refund your purchase price, less
shipping and handling. Nautilus® reserves the right to
substitute material of equal or better quality if identical
materials are not available at the time of service under this
Warranty. The replacement of the product under the terms
of the Warranty in no way extends the Warranty period.
Service Support
Call to speak to a Nautilus® Representative at 1-800-
605-3369 or write to Bowflex® at 1400 NE 136th Ave.,
Vancouver, WA 98684. You may need to return the defective
part, at your expense, to the address given to you by a
Nautilus® Representative. Always include an explanation of
the problem. Adequate protective packaging of the defective
parts or unit and cost of shipping are your responsibility.
The repaired part or unit will be returned to you at the
company’s expense.
How State Law Applies
This warranty gives you specific legal rights, and you may
also have other rights, which vary from state to state.
Warranty Information
(Keep for your records)