3 handling incoming calls, Handling incoming calls – CounterPath X-Lite 4.6 for Mac User Guide User Manual

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CounterPath Corporation


3.3 Handling Incoming Calls

X-Lite must be running to answer incoming calls. (If X-Lite is not running, incoming calls may be directed to
voicemail; check with your VoIP service provider.)

When X-Lite is in the foreground, the new call appears in its own call panel. When X-Lite is in the background
(the focus is on other application), the incoming call notification appears in the upper-right corner. To receive
notifications, make sure that you configured both system preferences on Mac OS (page 4) as well as X-Lite’s
alerts preferences (page 66).

When X-Lite Is in Foreground

When X-Lite Is in Background

The Call Alert box appears, even if X-Lite is minimized. For information on call alerts, see page 42.

The notifications do not indicate whether the incoming call is an audio or video call. If the incoming call is a
video call, X-Lite will answer with video.

Click. If you are on another call,
that first call is automatically put
on hold. You are now talking to the
new caller.

The Alert style shows buttons

The Banners style goes away automatically.
Clicking the banner answers the call