Back cover, Rockwell automation support, Installation assistance – Rockwell Automation 1784-PCIC ControlNet PCI Communication Interface Card Installation Instructions User Manual

Page 58: New product satisfaction return

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Publication 1784-IN003D-EN-P - January 2006

PN 953002-33

Supersedes Publication 1784-IN003C-EN-P - October 2004

Copyright © 2006 Rockwell Automation, Inc. All rights reserved. Printed in USA

Rockwell Automation Support

Rockwell Automation provides technical information on the web to assist you in
using our products. At http://support.rockwellautomation.com, you can find
technical manuals, a knowledge base of FAQs, technical and application notes,
sample code and links to software service packs, and a MySupport feature that you
can customize to make the best use of these tools.

For an additional level of technical phone support for installation, configuration
and troubleshooting, we offer TechConnect Support programs. For more
information, contact your local distributor or Rockwell Automation representative,
or visit http://support.rockwellautomation.com.

Installation Assistance

If you experience a problem with a hardware module within the first 24 hours of
installation, please review the information that's contained in this manual. You can
also contact a special Customer Support number for initial help in getting your
module up and running:

New Product Satisfaction Return

Rockwell tests all of our products to ensure that they are fully operational when
shipped from the manufacturing facility. However, if your product is not
functioning and needs to be returned:

United States

1.440.646.3223
Monday – Friday, 8am – 5pm EST

Outside United
States

Please contact your local Rockwell Automation representative for any
technical support issues.

United States

Contact your distributor. You must provide a Customer Support case number
(see phone number above to obtain one) to your distributor in order to
complete the return process.

Outside United
States

Please contact your local Rockwell Automation representative for return
procedure.

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