Rockwell Automation 1769-IF4FXOF2F Compact Combination Fast Analog I/O Module - Manual (Page 68)

68 Publication 1769-UM019A-EN-P - October 2008
Chapter 4 Module Diagnostics and Troubleshooting
Contacting Rockwell
Automation If you need to contact Rockwell Automation for assistance, please
have the following information available:
•
A clear statement of the problem, including a description of
what the system is actually doing. Note the state of the status
indicators; also note input and output image words for the
module.
•
List of remedies you have already tried
•
Controller type and firmware number (See the label on the
controller.)
•
Hardware types in the system, including all I/O modules
•
Fault code, if the controller is faulted
See the back cover for contact information.