AJA KONA LHi - Manual (Page 93)

KONA v10.5 www.aja.com 93
Warranty and Liability Information
Limited Warranty
AJA Video Systems, Inc. (AJA Video) warrants that the product, not including hard-disk
based Storage Modules (HDD), will be free from defects in materials and workmanship
for a period of three years from the date of purchase. AJA Video warrants that the hard-
disk based Storage Modules (HDD), will be free from defects in materials and
workmanship for a period of one year from the date of purchase. If a product proves to
be defective during this warranty period, AJA Video, at its option, will either repair the
defective product without charge for parts and labor, or will provide a replacement in
exchange for the defective product.
To obtain service under this warranty, the Customer must notify AJA Video of the defect
before expiration of the warranty period and make suitable arrangements for the
performance of service by contacting AJA Video support through the channels set forth
on the support contacts web page at http://www.aja.com/support/index.php. Except as
stated, the Customer shall bear all shipping, packing, insurance and other costs,
excluding parts and labor, to effectuate repair. Customer shall pack and ship the
defective product to a service center designated by AJA Video, with shipping charges
prepaid. AJA Video shall pay to return the product to Customer but only if to a location
within the country in which the AJA Video service center is located.
This warranty shall not apply to any defect, failure or damage caused by negligent,
inadequate or improper use, handling or maintenance. Without limiting the foregoing,
AJA Video shall not be obligated to furnish service under this warranty or repair any
damage or malfunction a) resulting from attempts by personnel other than AJA Video
representatives to install, repair or service the product, b) resulting from improper use or
connection to incompatible equipment, c) caused by the use of non-AJA Video parts or
supplies, d) if the product has been modified or integrated with other products when the
effect of such a modification or integration increases the time or difficulty of servicing
the product, or (e) resulting from being dropped or otherwise subjected to undue force,
exposure to moisture or other corrosive or conductive substances, exposure to strong
magnetic fields, use with improperly regulated power supplies, exposure to electric
shock, use in temperatures outside the specified operating range, or otherwise failing to
treat the product in accordance with the standard of care appropriate to sensitive and
delicate electronic equipment.
EXCEPT AS STATED ABOVE, AJA VIDEO AND ITS VENDORS DISCLAIM IN THEIR ENTIRETY
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. AJA
VIDEO'S RESPONSIBILITY TO REPAIR OR REPLACE TIMELY REPORTED DEFECTIVE
PRODUCTS IS THE WHOLE AND EXCLUSIVE REMEDY CUSTOMER IS PROVIDED.
THE PRODUCT IS NOT INTENDED, STATED, OR WARRANTED TO OPERATE
UNINTERRUPTED OR ERROR-FREE. YOU UNDERSTAND AND ACKNOWLEDGE THAT THE
PRODUCT IS NOT INTENDED TO BE USED AS THE SOLE OR PRIMARY DATA SOURCE OR
TARGET FOR CRITICAL DATA, AND THAT IT IS YOUR RESPONSIBILITY TO IMPLEMENT
REDUNDANT CAPTURE AND BACKUP SYSTEMS AS APPROPRIATE.